Terms & Conditions

Introduction

Welcome to Le Servia! These Terms and Conditions ("Terms") govern your access to and use of our services, including our website, facility management, and professional cleaning services provided by LE SERVIA FACILITY SERVICE PRIVATE LIMITED, whose registered/operational office is DOOR NO : 1625 C/595 G , GROUND FLOOR ST.FRANCIES XAVIERS CHURCH CROSS ROAD , KALOOR, Kerala, India - 682017. (“Le Servia” ,"we," "us," or "our")"you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Services Provided

Le Servia offers a range of facility management and professional cleaning services, including but not limited to:

  1. Facility Management and related services
  2. Deep Cleaning
  3. Builders Cleaning
  4. Sofa and Chair Cleaning
  5. Mattress Cleaning and Disinfection
  6. Commercial Space Cleaning
  7. Healthcare Housekeeping

Our services are available for both residential and commercial properties. Detailed descriptions of our services are available on our website.

2. Booking and Payment

2.1 Booking Process

To book our services, you can contact us via our website, phone, or email. Bookings are subject to availability, and we reserve the right to decline any booking request at our discretion.

2.2 Payment Terms

  • Payment for services must be made in full at the time of booking unless otherwise agreed upon in writing. We accept various payment methods, including credit/debit cards, bank transfers, and other electronic payment options. Invoices will be issued for all services provided.
  • We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

2.3 Cancellations and Refunds

  • Cancellations must be made at least 24 hours before the scheduled service time. Cancellations made within 24 hours of the service may be subject to a cancellation fee.
  • Accepted Cancellation refunds will be processed within 7 days from the date of request.
3. Shipping and Exchange

Our services do not involve the sale, shipping, or exchange of any physical products. Therefore, no shipping or exchange policies apply.

4. Client Responsibilities

4.1 Access to Premises

Clients are responsible for providing access to the premises where services will be performed. This includes ensuring that the premises are safe and free from hazards.

4.2 Removal of Valuables

Clients are advised to remove valuable items from the premises before the commencement of cleaning services. Le Servia will not be responsible for any loss or damage to valuables left on the premises.

4.3 Utilities

Clients must ensure that essential utilities, such as water and electricity, are available during the service. If these are not available, the service may be rescheduled, and additional charges may apply.

5. Service Performance

5.1 Quality Assurance

We strive to deliver high-quality services that meet our clients’ expectations. If you are not satisfied with the service provided, please notify us within 24 hours, and we will take reasonable steps to address your concerns.

5.2 Limitations of Liability

While we take great care in delivering our services, Le Servia shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the total amount paid for the specific service in question.

6. Confidentiality and Privacy

6.1 Personal Information

We are committed to protecting your privacy. Any personal information provided to us will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

6.2 Confidentiality

All information shared with us during the provision of services will be treated as confidential. We will not disclose any client information to third parties without prior consent, except as required by law.

7. Intellectual Property

7.1 Ownership

All content, including text, images, logos, and trademarks on our website, is the property of Le Servia or its licensors. Unauthorized use of any content from our website is prohibited.

7.2 Use of Content

Clients may not reproduce, distribute, or otherwise use any content from our website for commercial purposes without our express written consent.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
  • From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.
  • You may not create a link to our website from another website or document without LE SERVIA FACILITY SERVICE PRIVATE LIMITED’s prior written consent.
8. Pricing Policy

8.1 Deep cleaning: Rs. 4.50/ sq ft *

8.2 Electrical Maintenace(wiring with casing): Rs. 250/- *#

8.3 Electrical Maintenace(wiring without casing): Rs. 150/- *#

*These rates are indicative. Actual rate will be based on the site valuation.

# 1a Material rates are only applicable in case were customer request to quote work with materials.

1b Materials are not inclusive in this rate. Material quotations are based on site valuation and customer request.

9. Changes to Terms and Content

Le Servia reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically to stay informed about any updates.

The content of the pages of this website is subject to change without notice

10. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

LE SERVIA FACILITY SERVICE PRIVATE LIMITED
(CIN: U74900KL2012PTC033000)

Office Address

38/268, Ground Floor,
Behind Chaithanya Granite & Marble,
Edappally – Arkkakadavu Road,
Edappally, Kochi, Kerala 682024

Registered Address

Door No : 1625 C/595 G,
Ground Floor St.francies Xaviers Church Cross Road,
Kaloor, Kerala, India – 682017

+91 9633493330

enquiry@le-servia.com